General Terms and Conditions
Thank you for choosing to make a booking with SurfBalandra. The following general conditions form the contractual relationship between you as our customer and SurfBalandra as your trip operator.
1. Contract formation
On receipt of your booking, whether in writing, by telephone or in person, a contract comes into existence between you and SurfBalandra. As a result, certain rights and obligations apply to you and to SurfBalandra. We hereby draw your attention to the fact that, in general, our services begin only on the day of the start of your surf package. Timely arrival in Balandra, Trinidad is thus your responsibility.
2. Trip price, price changes, payment conditions
2.1 Trip price
Unless specifically stated, our prices are given per person in US Dollars. In all cases, the prices valid at the time of booking are binding. All prices are inclusive of statutory sales tax (VAT).
2.2 Deposit/Payment of balance
To confirm the reservation, a deposit of 10% of the total price is due within 30 days of receiving the confirmation/invoice. The remaining amount must be paid 30 days prior to the start of the trip. For last-minute bookings, the mandatory payment deadline is stated in the confirmation e-mail. In the event of cancellation, the 10% deposit will not be refunded.
2.3 Failure to pay on time
Failure to pay on time authorises us to withhold travel services and to claim the cancellation charges as set out in point 3 below.
3.1 Charges for cancellation/changes
If you cancel the contract, we will levy the following charges as a percentage of the total price:
up to 30 days before start of trip: 10%
30 - 15 days before start of trip: 40%
14 - 8 days before start of trip: 60%
7 - 4 days before start of trip: 80%
3 - 0 days before start of trip: 100%
3.2 Substitute traveller
If you are unable to travel, SurfBalandra will, on principle, allow you to send a substitute to take your place instead. In this case, the following requirements must be given: The substitute must be willing to accept the arrangement on the same conditions as you have agreed with us.
3.3 Dropping out of the surf lessons
If, as a result of illness, accident or for other reasons, you drop out of the surf lessons, there will be no refund.
4. General disclaimer of liability
The participant hereby confirms that she/he has taken out personal, full insurance cover and will make no claims against SurfBalandra in connection with the booking of our surf packages (for any reason whatsoever).
5.1 Cancellation protection
If you do not already have cancellation protection, we recommend taking out cancellation insurance. This will cover the resulting charges in the event of cancellation as a result of injury, accident, etc.
5.2 Additional insurance
Please check your private insurance before you travel, and enhance the following if necessary:
Travel insurance (Insurance against the consequences of accidents and illness worldwide)
Luggage and personal liability insurance (Usually included in household insurance)
6. Surf instructor
The surf instructor is the leader of the relevant surf package. If a surf instructor is ill or injured during a surf package week and the surf package has to be aborted as a result, the participants are eligible to claim back the appropriate proportion of the price for participation. There is no entitlement to further compensation.
The participant is responsible for his or her own safety in the water and on land. Close attention should be paid to the information provided by the surf instructor or any SurfBalandra staff members.
8. Surfing equipment
The participant is responsible to take good care of the surfing equipement provided by SurfBalandra. If a participant breaks or looses the surfing equiopment, he or she will be asked to pay for it.
If a surf package week has to be called off, payments already made will be refunded to the customer in full. There is no right to further claims.
10. Changes to the programme
We reserve the right to make changes to the programm at short notice for meteorological reasons.
11. Waiting times en route
No liability claims can be brought against SurfBalandra in respect of waiting times en route caused by breakdowns or necessary repairs to the vehicle or the surfing equipment.
12. Minimum number of participants
13. Health regulations
The participant is personally responsible for getting the recommended or compulsory vaccinations. The participant also confirms that he or she is in good physical condition and a good swimmer as being able to swim is mandatory for our surf lessons.
Shortcomings and complaints should be reported immediately to the staff of SurfBalandra. Complaints involving liability cannot be considered at a later time.
15. Liability waiver
The participant is fully aware of the risks and dangers involved in participating in a surf lesson and bears full liability.
16. Applicable law and jurisdiction
In the contractual relationship between you and SurfBalandra, exclusively Trinidadian law applies.